Missouri Revised Statutes













Chapter 660

Department of Social Services

←660.557

Section 660.620.1

660.625→

August 28, 2015

Office of advocacy and assistance for senior citizens established in office of lieutenant governor, duties and procedure.

660.620. 1. There is hereby established an "Office of Advocacy and

Assistance for Senior Citizens" within the office of lieutenant governor.



2. The senior citizen advocate shall coordinate activities with the

long-term care ombudsman program, as defined in section 192.2300, on

complaints made by or on behalf of senior citizens residing in long-term

care facilities.



3. The senior citizen advocate shall conduct a suitable investigation

into any actions complained of unless the senior citizen advocate finds

that the complaint pertains to a matter outside the scope of the authority

of the senior citizen advocate, the complainant has no substantive or

procedural interest which is directly affected by the matter complained

about, or the complaint is trivial, frivolous, vexatious or not made in

good faith.



4. After completing his or her investigation of a complaint, the

senior citizen advocate shall inform the complainant, the agency, official

or employee of action recommended by the senior citizen advocate. The

senior citizen advocate shall make such reports and recommendations to the

affected agencies, the governor and the general assembly as the advocate

deems necessary to further the purposes of sections 660.620 and 660.625.



5. The senior citizen advocate shall, in conjunction with the

department of health and senior services, act as a clearinghouse for

information pertaining to and of interest to senior citizens and shall

disseminate such information as is necessary to inform senior citizens of

their rights and of governmental and nongovernmental services available to

them.



(L. 1992 S.B. 676 § 1 Adopted by Referendum, Proposition C, November

3, 1992, A.L. 2005 H.B. 681, A.L. 2014 H.B. 1299 Revision)





2005

1992



2005



660.620. 1. There is hereby established an "Office of Advocacy and

Assistance for Senior Citizens" within the office of lieutenant governor.



2. The senior citizen advocate shall coordinate activities with the

long-term care ombudsman program, as defined in section 660.600, on

complaints made by or on behalf of senior citizens residing in long-term care

facilities.



3. The senior citizen advocate shall conduct a suitable investigation

into any actions complained of unless the senior citizen advocate finds that

the complaint pertains to a matter outside the scope of the authority of the

senior citizen advocate, the complainant has no substantive or procedural

interest which is directly affected by the matter complained about, or the

complaint is trivial, frivolous, vexatious or not made in good faith.



4. After completing his investigation of a complaint, the senior citizen

advocate shall inform the complainant, the agency, official or employee of

action recommended by the senior citizen advocate. The senior citizen

advocate shall make such reports and recommendations to the affected agencies,

the governor and the general assembly as he deems necessary to further the

purposes of sections 660.620 and 660.625.



5. The senior citizen advocate shall, in conjunction with the division of

senior services, act as a clearinghouse for information pertaining to and of

interest to senior citizens and shall disseminate such information as is

necessary to inform senior citizens of their rights and of governmental and

nongovernmental services available to them.



1992



660.620. 1. There is hereby established an "Office of

Advocacy and Assistance for the Elderly" within the office of

lieutenant governor.



2. The elderly advocate shall coordinate activities with

the long-term care ombudsman program, as defined in section

660.600, on complaints made by or on behalf of elderly persons

residing in long-term care facilities.



3. The elderly advocate shall conduct a suitable

investigation into any actions complained of unless the elderly

advocate finds that the complaint pertains to a matter outside

the scope of the authority of the elderly advocate, the

complainant has no substantive or procedural interest which is

directly affected by the matter complained about, or the

complaint is trivial, frivolous, vexatious or not made in good

faith.



4. After completing his investigation of a complaint, the

elderly advocate shall inform the complainant, the agency,

official or employee of action recommended by the elderly

advocate. The elderly advocate shall make such reports and

recommendations to the affected agencies, the governor and the

general assembly as he deems necessary to further the purposes of

sections 660.620 and 660.625.



5. The elderly advocate shall, in conjunction with the

division of aging, act as a clearing house for information

pertaining to and of interest to the elderly and shall

disseminate such information as is necessary to inform elderly

persons of their rights and of governmental and nongovernmental

services available to them.



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