Medicare Australia (Functions of Chief Executive Officer - Call Centre Services) Direction 2009

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Medicare Australia (Functions of Chief Executive Officer — Call Centre Services) Direction 2009
Medicare Australia Act 1973
I, CHRIS BOWEN, Minister for Human Services, make this Direction under paragraph 5 (1) (d) of the Medicare Australia Act 1973.
Dated  19 November 2009
CHRIS BOWEN
Minister for Human Services
Contents
1                Name of Direction                                                                                             3
2                Commencement                                                                                               3
3                Definitions                                                                                                       3
4                Direction to Perform Call Centre Services Function                                              4
 
 
 
 
1              Name of Direction
                This Direction is the Medicare Australia (Functions of Chief Executive Officer — Call Centre Services) Direction 2009.
2              Commencement
                This Direction commences on the day after it is registered.
3              Definitions
(1)     In this Direction:
Act means the Medicare Australia Act 1973.
call centre services has the meaning given in subsection (2) and (3). 
emergency means an emergency or disaster that has affected or is affecting one or more Australian citizens or permanent residents (whether within Australia or overseas) and includes an emergency or disaster that has been the subject of a declaration under section 80J or 80K of the Privacy Act 1988.
State authority means:
(a)          a State or Territory; or
(b)         a body established for a public purpose by or under a law of a State or Territory; or
(c)          the holder of a statutory office appointed by or under a law of a State or Territory.
Note   The terms Chief Executive Officer and Commonwealth authority are defined in the Act.
(2)     In this Direction, call centre services means use of one or more of the following:
(a)     landline telephone;
(b)     mobile telephone;
(c)     satellite telephone;
(d)     internet-based communication systems;
(e)     two-way radio;
(f)      any other electromagnetic radiation or fibre optic communication system;
to provide information to, and gather information from, members of the public through one or more of the following:
(g)     person to person two-way communication;
(h)     recorded information or messages;
(i)      broadcast information or messages using mobile messaging service (MMS), short messaging service (SMS) or any similar technology.
(3)     In this Direction, call centre services includes one or more of the following:
(a)     responding to incoming calls;
(b)     making calls;
(c)     forwarding calls.
4             Direction to Perform Call Centre Services Function
(1)     Under paragraph 5 (1) (d) of the Act, the Chief Executive Officer is directed to perform the function of:
(a)     providing call centre services on behalf of a Commonwealth authority or a State authority; and
(b)     liaising with a Commonwealth authority or a State authority to coordinate call centre services.
(2)     The Chief Executive Officer may perform the function mentioned in subsection (1), without limitation:
(a)     to meet an overload or risk of an overload on other call centres during an emergency or during the threat of an emergency; and
(b)     regardless of whether other call centres are overloaded or are at risk of an overload; and
(c)     regardless of whether there is an emergency or threat of an emergency.
 

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